Re: Outstanding Customer Relations
I would like to sincerely thank you
for the great deal of personal effort you and your colleges expended on
MainSource Roof Management (MSRS) customers. Bright Roofing's attention
to detail and prompt response to our needs have been demonstrated
repeatedly over the 2006 year.
Your service crews have done
fantastic work and are a pleasure to work with. They have done a great
job representing Bright Roofing and MSRS. I can truly say that no job
is too small or too big for Bright's personal attention.
Please know your hard work is truly
appreciated. We look forward to continue this "outstanding" tradition
that you have laid down for many year to come.
I just wanted to write you a
short note to tell you about how pleased I am with your Program of
Scheduled Maintenance. With
everything that I am personally responsible for, it is nice to know
that I no longer have to worry about my roof.
I have been participating in
your PSM program for 2 years now, and I appreciate that you approach me
twice a year to make sure my roof is secure.
Now I don't have to
worry about any big roof leak emergencies because I haven't taken a
look at my roof for a long period of time.
As a matter of fact, I like
that the 2nd inspection of the year occurs in that short period of time
between when the leaves fall off of the trees and the snow hits the
ground to stay. I
can have the comfort in knowing that there isn't an accumulation of
leaves and twigs on my roof that can block the necessary water paths to
the gutters and interior drains on my properties.
Also, I know that because of
your PSM program, I am saving money in the long-term by having you
regularly service my roof.
My compliments to you and your
staff on your Program of Scheduled Maintenance.
I look forward to many
more years of enjoying the luxury of having an out-of-sight-out-of-mind
mentality regarding my roof.
Keith Armbruster, Chief
Congregation Shaarey Zedek in
It is with professional integrity
and honesty that I am writing this letter to introduce you to T.J.
Daniels and Bright Roofing, Inc. During the past twenty plus years in
real estate management in the Detroit metro area, I have had the
opportunity to use Bright Roofing on numerous occasions for roofing
inspections, major and minor roofing repairs, commercial and
residential building restorations, and complete roof deck and membrane
Throughout my real estate career
Michigan I have owned and managed multiple
residential properties ranging from single family homes to as many as
2100 apartment units. I have managed industrial facilities, commercial
office properties, medical facilities, retail regional centers, and
retail power centers.
capacity as both an owner and manager, I have found T.J. and his
company to be very professional and knowledgeable in all aspects of
building restorations from replacement of copper gutters and slate
roofing on historic buildings to below grade waterproofing of
residential properties. As a qualified and preferred vendor, Bright
Roofing has completed major projects like a 10,000 square foot deck and
membrane replacement over two weekends to as little as a 2000 square
feet shingled roof job. Each and every project receives the same level
of attention and is completed thoroughly and accurately.
companies today are struggling to stay viable in these current economic
times. Bright Roofing is now in its third generation of family
operations and has proven to have the strength and foresight to not
only succeed during the slow times, but to actually prosper while
others are struggling. It is my firm belief that this is due entirely
to T.J. Daniels' ability to provide the highest level of attention to
detail for complete customer satisfaction.
closing, I would ask that if you have any questions or concerns about
using Bright Roofing on any type of building restoration project,
please contact me directly. I
will be glad to provide you with more specific information to help in
your selection of Bright, Inc. as a preferred and/or qualified
contractor in your business.
MANAGEMENT SERVICES, LTD
Holmes CPM®, CCIM®
Bright, Inc did work for Flagstar
Bank in Jackson several times during the 2004
year, When called the response was quick and all work was superior. T.J. Daniels and Duane
Watters can be counted on to get the job done promptly and accurately.
not hesitate to contact them again if needed.